The investment in SITA’s technology will allow the airport operator to maximize the use of its terminal facilities and enhance the experience for the 25 international airlines and 30 million passengers who currently use the airport. The new facilities are part of Melbourne Airport’s biggest transformation since it opened more than 40 years ago, which will see up to $10 billion invested over 20 years and passenger numbers doubling to 60 million by 2030.
Chris Woodruff, CEO, Melbourne Airport, said: “Over the next two years Melbourne Airport is investing $1 billion in a development plan which includes the transformation of our international terminal. By working together with SITA and using technology in new ways we will be able to improve our processes to make the journey smoother for passengers and the airlines that serve them.
“SITA’s flexibility, innovation and dedication to our industry were why we chose to partner with SITA. We believe this partnership will benefit us as well as airlines, ground handlers and passengers as we work with SITA to introduce innovations for more efficient operations.”
In September 2013, Melbourne Airport was one of the first airports in the world to introduce international Common-Use Self-Service (CUSS) bag drops. Working with technology partners SITA and BCS Group, it now provides self-service units so passengers can ‘tag and drop’ their bags without queuing for a staff member. The bag drops are proving successful with more than 90,000 bags self-checked by passengers since implementation. This process now takes passengers an average of only thirty seconds.
Ilya Gutlin, SITA President, Asia Pacific, said: “Melbourne Airport is focusing on serving both its passengers and airlines better. By implementing SITA’s common-use platform across the airport, Melbourne is delivering a world-class, future-proofed system from which to launch innovative services.
“This switch to SITA by Melbourne Airport cements our partnership at this exciting time of the airport’s expansion and development.”
SITA’s platform at Melbourne Airport complements the six steps of the IATA Fast Travel initiative, which is designed to improve passenger processing and the overall passenger experience through innovation, automation and processing efficiency. The delivery of CUSS check-in is part of this initiative.
The move to SITA’s platform is underway and full implementation is expected by the end of this month.
About SITA
SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.
SITA’s portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.
With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.
SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates a joint venture, Aviareto, which provides aircraft asset management to the air transport community.
SITA is one of the world's most international companies. Its global reach is based on local presence, with services for around 450 air transport industry members and 2,800 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.57 billion in 2012.
For further information go to www.sita.aero
Media Contact Details: Brenda Flinter, Media Relations Manager SITA, ,+353-87-750-6229 , Brenda.Flinter@sita.aero , Charlie Pryor, Director Leidar, ,+44 (0)20 7031 8270 , charlie.pryor@leidar.com , June Lee, SITA (Singapore), ,+65-8218-5016 ,+65 6548 2709 , june.lee@sita.aero , Anthony Phillips, Euro Asia Communications, Singapore, ,+65-9832-0431 ,+65 6322 1462 , aphillips@eacomms.com.sg
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